Always-On Agents.
Hire the Role You Need.
Five role-trained AI employees. Each one answers every call, chat, and text on their channel — 24 hours a day, in the voice of the right specialist for that moment.
Every unanswered call is a decision. Someone made it for you.
The “respond within 5 minutes for 21× conversion” stat is in every sales playbook by now. Palatai resets the floor: under 30 seconds — voice, chat, or text. By the time a human would have noticed the lead, the prospect is already qualified, threaded into your CRM, and on the right specialist's calendar. They never get the chance to open a second tab.
The problem isn't that you don't have a receptionist. It's that your receptionist works 9-to-5 and can only be in one conversation at once. When a prospect calls on Saturday at 7pm, they're not calling back Monday.They're calling your competitor.
Every way a customer can reach you. Covered.
Voice
- Answers inbound calls in real time
- Books appointments while on the call
- Warm transfers to humans when escalation is needed
Chat
- Embeds on any page via a single script tag
- Routes to the right employee based on the page it's on
- Handles FAQs, qualifies leads, and creates CRM records
SMS
- Responds to inbound texts within seconds
- Follows TCPA-compliant opt-out handling
- Threads into the same contact timeline as voice and chat
- Classifies inbound emails by intent
- Routes to the right department automatically
- Drafts a reply for human review or sends directly at your discretion
The right employee answers. Every time.
A reception desk handles one call at a time. Your AI org chart handles all of them simultaneously — each routed to the employee who knows that channel.
Front desk / Receptionist
→ Answered by Reese
Main number, homepage chat, default SMS
Meet Reese →Inbound SDR / Lead qualification
→ Answered by Closer
/pricing page, /contact, demo-request widgets
Meet Closer →Tier-1 Support / Helpdesk
→ Answered by Haven
/help, docs pages, support email/SMS
Meet Haven →Booking / Appointments
→ Answered by Reese
Booking pages, service-line numbers
Meet Reese →Concierge / VIP
→ Answered by Riley (multilingual)
Premium-tier numbers, page-specific widgets
Meet Riley →Real estate listing inquiries
→ Answered by Reese → Closer hand-off
Listing page widgets, MLS-tied numbers
See this setup →Internal IT Helpdesk
→ Department: Operations
Internal portal
Coming soonRecruiting Screener
→ Department: HR
Careers page
Coming soonFive roles. One platform. Start with the gap you feel most.
Answers every call, chat, and text. Books appointments, routes specialists, captures every lead.
Explore →SalesResponds to inbound leads within seconds. Qualifies against your ICP. Books demos.
Explore →SupportResolves tier-1 tickets instantly. Answers FAQs. Escalates with full context.
Explore →SupportProactive check-ins. Health score alerts. Renewal conversations. Prevents silent churn.
Explore →ReceptionistWhite-glove inbound service. Multilingual. Premium positioning for luxury and VIP clients.
Explore →From first contact to department action in four steps.
Not a phone tree. Not a chatbot script. A named AI employee who knows their department, their persona, and your business — answering on every channel.
A visitor calls, chats, or texts
On any channel — a call to your main number, a widget load on your pricing page, an inbound SMS — the right employee answers. Which employee depends on where the contact arrived: homepage chat defaults to Reese; the /pricing page widget routes to Closer; your support line routes to Haven. The routing is set once when you embed the widget or configure the phone number.
The agent answers in role-specific persona
The voice runtime loads the employee's full persona — name, title, personality, department knowledge, and the specific instructions you've configured ("always ask for the caller's email before routing"). On voice, you hear the agent's name. On chat, you see their name in the widget. The visitor interacts with a specialist, not a generic assistant.
The agent does the work inline
Books a slot on your calendar. Qualifies a lead against your ICP criteria. Creates a support ticket. Answers the FAQ without escalating. The agent isn't scripted — it has access to your knowledge base, your calendar, and your CRM. If it can handle the interaction end-to-end, it does. If it can't, it escalates with full context.
The outcome lands on the right department's board
A booked appointment creates a task on the Receptionist department's kanban. A qualified lead creates a CRM record and a Sales department task. A support ticket lands in Support. The conversation happened on a phone; the work landed in the right place. Nothing falls into a voicemail inbox that nobody checks.
One platform. A different employee on every page.
Widget param: ?employee=sales-outreach
→ Visitor chats with Closer (Sales), not Reese
Widget param: ?employee=support-agent
→ Visitor chats with Haven (Support)
(no param — org default)
→ Visitor chats with Reese (Receptionist)
The widget embed is one <script> tag on your site. The ?employee query parameter is optional — if omitted, it defaults to your org's Receptionist (Reese). Add it to any page where you want a specialist to answer: your pricing page gets Closer, your docs get Haven, your account portal gets Echo. One platform. Zero context-switching.
Talk to an Always-On Agent right now.
This is the actual platform widget, not a mock. Reese is answering. Ask anything.
What you're replacing.
A human receptionist costs between $35,000 and $50,000 per year in salary alone — before benefits, PTO, training, and turnover. They cover one shift. They handle one conversation at a time. They can't be on your homepage chat widget and your sales line simultaneously.
A call center handles volume — but not context. Every caller starts from zero. There's no CRM lookup before the call. There's no department handoff after. There's no task created. The call ends; the information disappears.
An Always-On Agent costs $750/month. It works every shift. It handles every channel simultaneously. It knows your knowledge base, your calendar, and your CRM on every call — not just the ones that got routed to a senior agent.
Hire an Always-On Agent from $750/mo.
HIRE REESE — RECEPTIONIST DEPARTMENT
$750/mo
+ $2,500 one-time setup
- → Voice
- → Chat
- → SMS
- → Email routing
- → Reese's persona included
The Receptionist department includes Always-On Channels across all four channels. This is the all-in-one hire.
Hire Reese →ADD ALWAYS-ON CHANNELS TO ANY HIRE
+$750/mo
+ $2,500 one-time setup
- → Voice
- → Chat
- → SMS for this agent
Already hiring another agent? Add Always-On Channels for +$750/mo. The agent answers in their own role-specific persona.
See all departments →Common questions about Always-On Agents.
Pick your first
Always-On hire.
Pick up every call. Answer every chat. Reply to every text. Your AI employee starts today — no phone-tree setup, no scripts to write, no shifts to cover.