Every agent.
Every system. One index.
Palatai is not a feature list — it is a staffed org. Here is everyone you can hire and every system that runs underneath them.
The roles you can staff with AI.
Each one is a named agent with a defined role, working voice, chat, and SMS around the clock — inside the department it belongs to.
Always-On Agents
The familyThe overview of every always-on role: receptionist, sales, support, customer success, and concierge — each role-trained and reachable on voice, chat, and SMS, 24/7.
AI Receptionist
ReeseAnswers every inbound call, website chat, and SMS. Books appointments, routes to the right specialist, and creates a CRM record on every contact.
AI Sales Agent
OliviaResponds to every inbound lead within seconds, qualifies against your ICP, books demos, and creates pipeline — without a human SDR on the clock.
AI Support Agent
HavenResolves tier-1 helpdesk tickets, answers FAQs from your knowledge base, and escalates the complex ones with the full conversation history attached.
AI Customer Success Agent
StellaRuns proactive check-ins, watches health scores, opens renewal conversations, and escalates at-risk accounts to a human CSM before they churn.
AI Concierge
RileyMultilingual, premium-tier inbound service for luxury hospitality, VIP clients, and high-end service businesses.
What runs underneath the roster.
The always-on systems every Palatai org gets — the parts that turn conversations into recorded, assigned, executed work.
Meeting Intelligence
Included in every planJoins your meetings, transcribes with speaker ID, then acts: creates tasks, updates CRM records, and drafts the follow-up emails automatically.
AI Business Advisor
35 processesPalatai ships 35 AI business processes across marketing, sales, ops, and support. The advisor recommends which ones to activate based on your biggest bottleneck.
Pre-built processes for your industry.
A process pack is a set of ready-to-run workflows tuned to how a specific industry actually operates — the intake steps, follow-up cadences, and handoffs your agents should already know on day one, instead of learning them from scratch.
Packs are selected during onboarding and billed once, on top of your active departments. See the pricing page for how they sit alongside departments and add-ons, or the refund policy for how one-time purchases are handled.
Pick a role.
Put it to work.
Start with the bottleneck that costs you the most. The business advisor will tell you which one that is.
See pricing →Product Walkthrough