Meet Riley.
Your AI Concierge.
Riley delivers premium, white-glove inbound service — in any language, on any channel, for any hour of the day. For luxury hospitality, high-end real estate, private healthcare, and VIP services, Riley is the first impression that matches your brand.
Hire Riley →First impressions at 3am should match your brand. Most don't.
A luxury hotel, a private real estate firm, or a premium healthcare practice competes on experience as much as on product. That experience starts before the client walks through the door — it starts with the first phone call, the first chat, the first text. If that interaction feels generic, scripted, or sends the client to voicemail, the premium positioning erodes immediately.
The problem is that premium staff cost premium salaries — and they still can't cover every time zone, every language, or every hour. Riley covers the hours your front-of-house team doesn't. In French, Spanish, Arabic, or English. In the voice and persona you configure. No scripts. No generic greetings.
Premium service. Every hour. Every language.
VIP inbound calls
Dedicated premium line
Multilingual guest inquiries
Language detection on first contact
Concierge requests
Reservations, recommendations, logistics
After-hours premium service
24/7 on all configured channels
Pre-arrival information
Property details, check-in instructions
High-value listing inquiries
Real estate listing page widgets
Private client intake
Private healthcare, law, financial services
Route to property/service staff
Warm transfer with context
Riley speaks your client's language. Automatically.
Language is detected automatically on the first message in chat and SMS channels. Voice channels are configured per phone number. Common configurations:
Voice, chat, SMS, and email — Riley covers all four.
Voice
- Answers inbound calls in real time
- Books appointments while on the call
- Warm transfers to humans when escalation is needed
Chat
- Embeds on any page via a single script tag
- Routes to the right employee based on the page it's on
- Handles FAQs, qualifies leads, and creates CRM records
SMS
- Responds to inbound texts within seconds
- Follows TCPA-compliant opt-out handling
- Threads into the same contact timeline as voice and chat
- Classifies inbound emails by intent
- Routes to the right department automatically
- Drafts a reply for human review or sends directly at your discretion
From first contact to department task in four steps.
Riley doesn't answer generically. He answers in the persona, language, and tone you configure — every time.
A visitor calls, chats, or texts
On any channel — a call to your main number, a widget load on your pricing page, an inbound SMS — the right employee answers. Which employee depends on where the contact arrived: homepage chat defaults to Reese; the /pricing page widget routes to Vance; your support line routes to Sage. The routing is set once when you embed the widget or configure the phone number.
The agent answers in role-specific persona
The voice runtime loads the employee's full persona — name, title, personality, department knowledge, and the specific instructions you've configured ("always ask for the caller's email before routing"). On voice, you hear the agent's name. On chat, you see their name in the widget. The visitor interacts with a specialist, not a generic assistant.
The agent does the work inline
Books a slot on your calendar. Qualifies a lead against your ICP criteria. Creates a support ticket. Answers the FAQ without escalating. The agent isn't scripted — it has access to your knowledge base, your calendar, and your CRM. If it can handle the interaction end-to-end, it does. If it can't, it escalates with full context.
The outcome lands on the right department's board
A booked appointment creates a task on the Receptionist department's kanban. A qualified lead creates a CRM record and a Sales department task. A support ticket lands in Support. The conversation happened on a phone; the work landed in the right place. Nothing falls into a voicemail inbox that nobody checks.
Riley on your premium pages. Reese everywhere else.
Widget param: ?employee=riley
→ VIP service page — Riley handles premium inquiries
Widget param: ?employee=riley
→ Concierge page — Riley in premium persona mode
(no param — org default)
→ Homepage — defaults to Reese (standard front desk)
Add ?employee=riley to your VIP and concierge pages. Reese handles your main line and general contact. Both operate simultaneously — your premium clients get Riley's white-glove persona; your general visitors get Reese's warm professionalism.
Talk to Riley.
This is the actual Palatai widget. Riley is answering in premium concierge mode. Try asking in a language other than English.
What Riley replaces.
A concierge or front-of-house associate at a luxury property costs $45,000–$75,000/year — and covers one shift, one language, one conversation at a time. After-hours, guests interact with a generic answering service or reach voicemail.
For properties charging $400–$1,000+ per night, the after-hours experience gap is a brand equity problem, not a staffing problem. Riley closes the gap without the headcount. A single recovered booking inquiry — average luxury hotel booking is $800–$2,500 — covers multiple months of Riley's cost.
Luxury hospitality: Weekend bookings up 23% in 90 days.
A boutique hotel configured Riley as their after-hours and weekend concierge. Riley handles Spanish and Portuguese inquiries automatically (40% of their guests). He answers questions about room availability, restaurant reservations, and local recommendations. Weekend bookings — previously missed because the front desk was staffed at reduced capacity — increased 23% in the first 90 days.The GM noted that guests who interacted with Riley before arriving commented on the “personal touch” of the pre-arrival service.
Hire Riley. Premium service at $750/mo.
HIRE RILEY — RECEPTIONIST DEPARTMENT
$750/mo
+ $2,500 one-time setup
- → Voice (multilingual)
- → Chat (auto-language detect)
- → SMS
- → Riley's premium persona included
The Receptionist department includes Always-On Channels. Riley and Reese are separate employee configurations in the same department — both can be active simultaneously.
Hire Riley →ADD ALWAYS-ON CHANNELS TO ANY HIRE
+$750/mo
+ $2,500 one-time setup
- → Voice
- → Chat
- → SMS for this agent
Already hiring another agent? Add Always-On Channels for +$750/mo. The agent answers in their own role-specific persona.
See all departments →Questions about Riley.
White-glove service.
24/7. Multilingual.
Riley matches your brand voice, speaks your clients' languages, and never lets a premium inquiry go unanswered. The first impression is part of the product.