Meet Reese.
Your AI Receptionist.
Reese answers every call, chat, and text — 24 hours a day. She books appointments, answers FAQs, captures every lead, and hands off to your team with full context. You never ask her to cover a shift. She never calls in sick.
Hire Reese →Every missed call is a customer who already called someone else.
Front desks miss calls. After-hours inquiries hit voicemail. Weekend calls go unanswered. For service businesses — medical, legal, HVAC, dental, real estate — the first to respond wins the booking. The 5-minute response window is not a guideline. It's the difference between a booked appointment and a lost one.
The cost isn't just the lost lead. It's the human receptionist you're paying $40K/year who covers 9-to-5 and can only take one call at a time. Meanwhile, your website chat sits idle. Your SMS line goes unmonitored. You have three inbound channels and coverage on one.
Eight tasks. Every channel. Around the clock.
Answer inbound calls
Any configured phone number
Book appointments
Live calendar check + confirmation on the call
Respond to website chat
Homepage widget, landing pages
Reply to inbound SMS
Configured SMS number
Capture lead info
Name, email, need — every time
Route to specialists
Hands off with transcript + context
Answer business FAQs
Hours, services, pricing, directions
Handle after-hours inquiries
24/7 — not just business hours
Voice, chat, SMS, and email — Reese covers all four.
Voice
- Answers inbound calls in real time
- Books appointments while on the call
- Warm transfers to humans when escalation is needed
Chat
- Embeds on any page via a single script tag
- Routes to the right employee based on the page it's on
- Handles FAQs, qualifies leads, and creates CRM records
SMS
- Responds to inbound texts within seconds
- Follows TCPA-compliant opt-out handling
- Threads into the same contact timeline as voice and chat
- Classifies inbound emails by intent
- Routes to the right department automatically
- Drafts a reply for human review or sends directly at your discretion
From first call to department task in four steps.
Reese doesn't route to voicemail. She answers, books, and hands off — every time.
A visitor calls, chats, or texts
On any channel — a call to your main number, a widget load on your pricing page, an inbound SMS — the right employee answers. Which employee depends on where the contact arrived: homepage chat defaults to Reese; the /pricing page widget routes to Vance; your support line routes to Sage. The routing is set once when you embed the widget or configure the phone number.
The agent answers in role-specific persona
The voice runtime loads the employee's full persona — name, title, personality, department knowledge, and the specific instructions you've configured ("always ask for the caller's email before routing"). On voice, you hear the agent's name. On chat, you see their name in the widget. The visitor interacts with a specialist, not a generic assistant.
The agent does the work inline
Books a slot on your calendar. Qualifies a lead against your ICP criteria. Creates a support ticket. Answers the FAQ without escalating. The agent isn't scripted — it has access to your knowledge base, your calendar, and your CRM. If it can handle the interaction end-to-end, it does. If it can't, it escalates with full context.
The outcome lands on the right department's board
A booked appointment creates a task on the Receptionist department's kanban. A qualified lead creates a CRM record and a Sales department task. A support ticket lands in Support. The conversation happened on a phone; the work landed in the right place. Nothing falls into a voicemail inbox that nobody checks.
Reese is your default. Specialists on specific pages.
(no param — org default)
→ Visitor chats with Reese (Receptionist) — org default
(no param — org default)
→ Homepage chat defaults to Reese
Widget param: ?employee=reese
→ Booking page — Reese handles appointment intake
Reese is your org's default employee — any page without a ?employee param routes to her. On pages where you want a specialist (sales line to Vance, docs page to Sage), you add one query parameter to the widget embed. Reese covers everything else.
Talk to Reese right now.
This is the actual Palatai widget, not a mock. Reese is answering. Ask about booking, services, or availability.
What Reese replaces.
A human receptionist at a medical or dental practice costs $38,000–$52,000 per year in salary, plus benefits, PTO, and onboarding. They work one shift. They take breaks. They can't be on the phone and answering the website chat simultaneously. When the front desk is busy, calls get missed. When it's after hours, calls go to voicemail. Most callers do not leave a message.
Reese costs $750/month. She covers every channel simultaneously, around the clock, 365 days a year. A single recovered booking per month — the average dental cleaning is $180–$350; an HVAC service call is $150–$400 — covers more than her monthly cost.
Medical / Dental: A Monday morning with zero voicemails.
A dental practice closes at 6pm. Between 6pm and 9am — 15 hours — Reese fielded 11 inbound calls, confirmed 4 new patient appointments, answered 6 FAQs about insurance acceptance, and captured 1 lead who needed a callback on implant pricing. Monday morning, the front desk arrived to 5 kanban tasks with full call transcripts. Zero calls went to voicemail.
Hire Reese from $750/mo.
HIRE REESE — RECEPTIONIST DEPARTMENT
$750/mo
+ $2,500 one-time setup
- → Voice
- → Chat
- → SMS
- → Email routing
- → Reese's persona included
The Receptionist department includes Always-On Channels for Reese. This is the all-in-one hire for front-desk coverage.
Hire Reese →ADD ALWAYS-ON CHANNELS TO ANY HIRE
+$750/mo
+ $2,500 one-time setup
- → Voice
- → Chat
- → SMS for this agent
Already hiring another agent? Add Always-On Channels for +$750/mo. The agent answers in their own role-specific persona.
See all departments →Questions about Reese.
Your 24/7
AI Receptionist.
Pick up every call. Answer every chat. Reply to every text. Reese starts today — no scripts to write, no shifts to cover.